HOUSTON (AP) _ Texas Attorney General Greg Abbott filed suit in Houston Thursday against the Conn’s appliance chain.
The state accuses the Beaumont-based chain of failing to honor product warranties, misleading customers about products, false advertising and other deceptive sales practices.
In a statement, Abbott says Conn’s used “high-pressure sales tactics to deceive customers about their extended service warranties.”
Court documents state that Conn’s sales personnel told warranty purchasers that replacements would be “new, unused” products. The documents state that, in reality, the warranty contract calls for replacement with “refurbished” or “rebuilt” items.
The state is seeking civil penalties and a court order to stop Conn’s allegedly illegal conduct. A message left with a Conn’s spokesman was not returned.