Update:
Blue Bell reports a video showing a customer tampering with a half gallon of container of ice cream was traced to Lufkin.
Blue Bell posted on its website that their staff recognized a Lufkin Wal Mart as the location where a woman licked Tin Roof ice cream, replaced the lid, and returned the container to the store freezer.
After reviewing the store’s surveillance video, Blue Bell believes they may have recovered the tampered container.
Blue Bell removed all half gallons of Tin Roof from that location.
Lufkin police has taken over the investigation, and Blue Bell thanked customers who alerted and provided information to them.
Blue Bell’s statement did not address multiple requests on social media to add protective seals to their containers.
A prior message on Blue Bell’s website stated “Any attempt at opening the product should be noticeable.” That’s because Blue Bell half gallons are upside down in their hardening room, where a natural seal is made when the ice cream lid freezes tightly to the carton.
Original story:
Blue Bell is investigating a a customer tampering with a half gallon of tin roof ice cream.
The incident that was reported to Blue Bell’s Twitter account shows a video of a woman in an undisclosed grocery store licking the ice cream, replacing the lid, and returning the ice cream to the store freezer.
Blue Bell’s response on Twitter and its website thanks the person for the report, which has been forwarded to law enforcement, retailers, and its social media platforms.
A message on Blue Bell’s website states “Any attempt at opening the product should be noticeable.” That’s because Blue Bell half gallons are upside down in their hardening room, where a natural seal is made when the ice cream lid freezes tightly to the carton.
Blue Bell posted the following message on its website:
“We want to thank our consumers for alerting us to the recent food tampering incident. We take this issue very seriously and are currently working with law enforcement, retail partners and social media platforms. This type of incident will not be tolerated.
Food safety is a top priority, and we work hard to provide a safe product and maintain the highest level of confidence from our consumers.
During production, our half gallons are flipped upside down and sent to a hardening room where the ice cream freezes to the lid creating a natural seal. The lids are frozen tightly to the carton. Any attempt at opening the product should be noticeable.
We will continue to monitor this situation.”
