News release from Blue Bell:
Blue Bell Creameries is voluntarily suspending operations at our manufacturing plant in Broken Arrow, Oklahoma. We will then thoroughly inspect the facility for any possible problems that may have led to the contamination of some of our ice cream products in the past few weeks.
We are taking this step out of an abundance of caution to ensure that we are doing everything possible to provide our consumers with safe products and to preserve the trust we have built with them and their families for more than a century.
The Broken Arrow operations will be suspended so that our team of expert consultants can conduct a careful and complete examination to determine the exact cause of the contamination. We have notified the U.S. Food and Drug Administration of our action and we remain committed to being transparent with that federal agency. Once our investigation is complete and we have made all necessary improvements, it will return to operation.
Our other plants continue to operate and supply our products to retail stores and institutional customers.
We apologize in advance for any inconvenience this step may cause, but we believe it is the right thing to do for you, our consumers, who for generations have relied on Blue Bell for the freshest and finest ice cream.
For more information consumers with questions may call 979-836-7977, Monday – Friday 8 a.m. – 5 p.m. CST.
News release from H-E-B stores:
Blue Bell Ice Cream has voluntarily recalled some of its products while it continues to work with the U.S. Food and Drug Administration. H-E-B has decided to withdraw all existing Blue Bell products on its shelves as a precautionary measure due to food safety concerns. Working with Blue Bell, we will replenish our shelves with new product as soon as feasible.
Customers with concerns may return the product to H-E-B stores for a full refund. Customers with questions can contact H-E-B Customer Relations at 1-855-432-4438 between the hours of 8 AM and 5 PM Monday through Friday.