603 Texas internet customers of the parent company of Optimum, formerly known as Suddenlink, who complained of poor service, have until March 19th to apply for their share of $47,000 dollars of damages through an agreement that was made with the Texas attorney general’s office.
That’s part of a 24 page settlement that was signed December 20th where CSC Holdings, the parent company of Optimum/Suddenlink, admitted no wrongdoing.
A news release from the Texas attorney general’s website says the settlement will “resolve hundreds of outstanding eligible consumer complaints filed between 2016 and ninety days after entry of the settlement through a restitution program.”
Going forward, the settlement has requirements for minimum internet speeds and response times when customer service is called.
And CSC Holdings agreed to pay the attorney general’s office $350,000 dollars.
Optimum provided WTAW News the following statement:
“Optimum shares the state’s goal of ensuring that Texans receive high-quality connectivity services and superior customer support. We have made and continue to make investments into our network and customer support tools, which are resulting in significant improvements in performance and customer experience, and have established regional leadership teams to provide more dedicated focus and resources for our customers across the state. We look forward to working alongside the Attorney General’s office to ensure that we are delivering the best products, services, and experiences to our customers in Texas and across our 21-state footprint.”
Click HERE to be directed to the news release from Texas attorney general’s website.