WASHINGTON (AP) _ The U.S. recession apparently has taken some of the hassle out of flying.
Details come from private researchers in their annual study of airline quality — based on Transportation Department figures.
Overall the airline industry had its best performance in 2008 in four years.
Consumer complaints for the 17 airlines included in the study dipped from 1.42 per 100,000 passengers in 2007 to 1.15 in 2008.
Here’s more:
— Dallas-base Southwest Airlines had the best rate, only 0.25 complaints per 100,000 passengers; US Airways had the worst rate, 2.25.