Customers of BTU (Bryan Texas Utilities) can again make payments with credit and debit cards. That’s after BTU selected a new third party payment vendor. A BTU spokeswoman tells WTAW News that the new and former vendors are subcontractors of BTU’s primary vendor for payment services. A BTU news release says the former vendor maintains that no sensitive customer information was compromised following a ransomware incident. BTU autopay customers that missed their scheduled payment date during the seven day disruption will have their payments automatically processed next Tuesday (February 17th). And BTU will resume late fees and disconnections on Monday, February 23rd. The BTU spokeswoman also told WTAW News that it has not been determined if BTU will seek compensation from their primary vendor for the staff time and any other actual or punitive damages caused by the ransomware incident. News release from BTU (Bryan Texas Utilities): Bryan Texas Utilities (BTU) credit and debit card payments have been restored after a temporary disruption due to a ransomware incident affecting BTU’s third-party payment processing vendor, BridgePay. BTU became aware of the ransomware incident affecting BridgePay on Monday, February 9. Throughout the week, BTU staff worked diligently with InvoiceCloud as the customer interface and other parties to restore secure credit card payment services as quickly as possible. BTU has obtained a new third-party, backend payment processing vendor. Payment information will migrate automatically, and the public-facing interface and user account information will remain the same. Autopay customers with a future processing date for upcoming payments will draft as scheduled. Autopay customers that missed their scheduled draft date will have their payments automatically processed on Tuesday, 2/17. Scheduled payments will resume as normal for subsequent billing cycles. Customers not enrolled in autopay may resume making card payments online, over the phone, or in our lobby as they typically would. Late fees and disconnections will resume Monday, February 23. Customers who experience difficulty paying their outstanding balance by Friday, February 20 should call BTU Customer Service to discuss payment options. BridgePay maintains that no sensitive customer information has been compromised. Customers with questions may visit status.bridgepaynetwork.com for updates from the original vendor, visit our landing page at btutilities.com/card-payment-notice for more FAQs, or contact BTU customer service for assistance. BTU apologizes for the inconvenience this disruption may have caused and appreciates customers’ patience as we worked to resolve the issue. Protecting customer information and maintaining reliable service remain top priorities.