Media Release 10/26/2026: (BRYAN, TX) – Bryan Texas Utilities (BTU) is set to begin a meter exchange project that will upgrade roughly 50,000 Advanced Metering Infrastructure (AMI) units across its service territory over the next five years. This work is scheduled to begin on Monday, November 2, 2026, weather permitting. Since 2011, BTU has utilized “smart” meters that send usage data electronically to ensure accurate billing without the need for technicians to visit each customer’s property monthly. After fifteen years of usage, many of those original meters are approaching the end of their expected service life. “These meters have served their purpose well, but no piece of equipment lasts forever,” BTU General Manager Doug Lyles said. “We’d much rather replace them on our own timeline, methodically and carefully, as opposed to addressing issues retroactively.” BTU is planning to handle installations with in-house meter technicians and purchased the new meters in bulk, decisions that were made in the interest of keeping costs minimal. “Buying in bulk and using our own trained crews means we can do this work without passing unnecessary costs on to the people we serve,” Lyles said. “Our focus will always be on accomplishing major projects responsibly, affordably, and safely.” What can customers expect? The project will roll out in phases over the next five years, with over 9,000 meters scheduled to be replaced annually. Throughout the course of the project, customers will see updates on BTU social media accounts and the BTU website with general information and reminders to keep the area around their meter clear and accessible. Closer to their actual swap date, customers that have opted in to text notifications will get a heads up the week before a crew is scheduled to access their property. Emails will be sent to addresses BTU has on file as well. After a crew has visited your property, a door hanger will be placed indicating a successful installation or a need to return another time. Customers are encouraged to keep their contact information current and confirm they are opted in to text alerts from Text Power. Updates can be made at btutilities.com/contact-update or by calling customer service at (979) 821-5700. Got a news tip? e-mail us at news@wtaw.com, text us at (979) 695-1620, or reach out on Facebook or Twitter/X.
