Bryan City Council Receives BTU Pandemic Customer Service Update

Image produced by BTU/city of Bryan.
Image produced by BTU/city of Bryan.

As the pandemic continues, fewer BTU electric customers are in jeopardy of being disconnected.

Customer operations division manager Vicki Reim told the Bryan city council earlier this month the number of accounts with past due balances has dropped from 21 hundred to just below four hundred.

Click below for comments from Vicki Reim, reporting very few customer complaints and several who expressed their gratitude and satisfaction.

 

Reim said before the pandemic, BTU had between five and ten customers on payment arrangements. As of September 2, that number was 276.

Click below for comments from Vicki Reim about customer assistance being given by outside agencies.

 

Reim also told the council that money from outside organizations remains available to assist BTU customers.

Between May and August, Reim said 16 organizations provided more than $524,000 dollars that went to more than 2,800 hundred accounts.

The amount of money BTU was owed on July 15th was $700,000 dollars. As of September 2, the amount owed was $108,000.

Click below for comments from Vicki Reim about BTU not disconnect customers as long as customers “hold up their end of the bargain”.

 

Click HERE to read and download the BTU presentation that was given during the September 8, 2020 Bryan city council meeting.