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Suddenlink Responses To Criticism Of New Billing System And Continued Customer Complaints

The French based parent company that owns Suddenlink continues to catch heat from from problems that began last month with the conversion to a new billing system.

One Facebook group of unhappy customers, which has 1,500 members, allowed Suddenlink to issue a statement on Tuesday.

That follows continued criticism on Suddenlink’s social media by customers who say they had to pay late fees and for some, lost service due to the new billing system.

Suddenlink’s statement has not satisfied the more than 100 customers who have replied in the 24 hours since the company statement was published.

A Suddenlink customer representative also issued a response about complaints that also includes delays in getting customer service.

Suddenlink’s parent company, Altice USA, issued the following statement to WTAW News:

With the aim of creating a simpler experience for our customers, we’ve upgraded our Suddenlink billing platform, which will make account management more streamlined and user-friendly, among other customer benefits. During this process, there were brief delays in accessing accounts. We greatly appreciate our customers’ patience during this time as we fix unintended disruption caused by this upgrade.

And an Altice representative told WTAW News that any late charges associated with the billing system will be credited back to customers automatically.

Screen shot from the Facebook page “I Hate Suddenlink Communications”.

Screen shot from the Facebook page “I Hate Suddenlink Communications”.

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Posted by on Oct 9 2019. Filed under Featured Stories, Local News for Newsletter, News.
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